Privacy Policy

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1. Introduction

Compliance Answers, Inc. (“we,” “our,” or “us”) provides consulting and outsourcing services to home health and hospice agencies across Florida. 

We are committed to safeguarding the privacy of personal and sensitive information in compliance with the National Association for Home Care & Hospice (NAHC), Home Care Association of Florida (HCAF), and applicable federal and state laws, including the Health Insurance Portability and Accountability Act (HIPAA).

2. Scope

This Privacy Policy applies to all personal and healthcare-related information collected, processed, or stored by Compliance Answers in connection with our services. It includes:

• Personal data from clients (home health and hospice agencies)
• Personal health information (PHI) from patients served by our clients
• Data collected through interactions with our website, services, and other communication channels

3. Information Collection

We collect the following types of information:

     A. Client Information

• Business Information: Company name, address, contact details, service preferences, billing information, etc.
• Client Interactions: Records of communications (emails, calls, and correspondence).

     B. Patient Information (PHI)

Collected while working with home health and hospice providers, including:

• Patient Demographics: Name, address, insurance details, etc.
• Medical Information: Treatment history, diagnoses, medications, care plans, etc.
• Financial Information: Billing and payment details.

     C. Website and Online Data

• Cookies: Usage data collected through cookies and other tracking technologies.
• User Analytics: IP addresses, browser types, and user interactions with the website.

4. Use of Information

We use the collected information for the following purposes:

     A. Client Data

• Deliver contracted services (consulting, intake management, etc.).
• Manage business operations, contracts, billing, and customer support.

     B. Patient Data (PHI)

• Process PHI in accordance with client agreements for home health and hospice services.
• Ensure compliance with HIPAA.

     C. Website Data

• Monitor website performance and user engagement.
• Respond to inquiries and improve services.

5. Disclosure of Information

We may share information in the following cases:

     A. With Clients

We share necessary information (e.g., patient records) with home health and hospice agencies for compliance and care purposes.

     B. With Third-Party Service Providers

We may work with vendors (e.g., software providers) who are bound by Business Associate Agreements (BAAs) when handling PHI.

     C. Legal Requirements

We may disclose information in response to legal obligations, such as court orders, subpoenas, or governmental requests.

6. Data Security and Protection

We protect information using encryption, access controls, regular audits, and employee training in data protection and HIPAA compliance.

7. Data Retention

We retain data for as long as necessary to meet service, legal, and contractual obligations. PHI is typically retained for at least six years under HIPAA regulations.

8. Client and Patient Rights

Clients and patients have the following rights:

• Right to Access: Access to personal or health information.
• Right to Correct: Request corrections for inaccurate data.
• Right to Restrict: Limit the use or disclosure of data.
• Right to Complain: File complaints regarding privacy violations with us or the U.S. Department of Health and Human Services.

9. HIPAA Compliance

We comply with all HIPAA regulations, including entering Business Associate Agreements and adhering to breach notification requirements.

10. Policy Updates

This Privacy Policy may be updated to reflect legal, regulatory, or operational changes. Clients will be notified, and updates will be posted on our website.

Contact Information

Compliance Answers, Inc.
Florida, USA
Phone: (407) 590-0244 / (689) 219-8820
Fax: (689) 205-8884
Email: info@complianceanswers.org